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Resources

Field notes from the team building this

Insights on autonomous CX, AI agents, and B2B service and a lot more.

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Latest

8 Apr 2026

Embed oHallo on your website

Three embeddable widgets that let your website visitors find answers, submit requests, and book meetings without sending an email.

widgets customer operations
31 Mar 2026

Why B2B customer operations need autonomy, not automation

Automation replaces steps. Autonomy replaces the need for steps. The difference matters more than most companies realise.

customer operations autonomy
28 Mar 2026

What the Model Context Protocol means for customer service

MCP gives AI agents a standard way to talk to business systems. That changes everything about how customer queries get resolved.

MCP integrations
25 Mar 2026

The learning loop: how every conversation improves the next

When a human intervenes in an AI-handled conversation, that is not a failure. It is training data for a system that gets better without retraining.

learning loop customer operations
20 Mar 2026

AI transparency in customer operations: what it actually means

Transparency is not a dashboard with metrics. It is knowing exactly why every response was sent, what data it used, and what policies it followed.

transparency trust
15 Mar 2026

Five signs your customer service operation is ready for AI agents

Not every company is ready for autonomous customer operations. Here is how to tell if yours is.

customer operations getting started