Industries
Shipment queries resolved around the clock
Your customers want to know where their shipment is right now. connects to your TMS and resolves tracking, proof of delivery, and delivery queries instantly at any hour.
Where is shipment TRK-29481
It was supposed to arrive yesterday. Can you provide an update on the delivery?
Proof of delivery for SHP-44210
Our warehouse says the delivery arrived but we need the signed POD for our records.
Reschedule delivery for order FR-8812
Our receiving dock is full on Thursday. Can we move the delivery to Friday morning?
How it works
The resolution process
Email received
Customer asks for an update on shipment TRK-29481
Request analysed
Intent classified as shipment tracking enquiry with reference
Policies and knowledge base checked
Delivery communication and human-review policies verified
Transport systems queried
TMS: shipment status and carrier updates. Customs: clearance status
Reply composed
Cleared customs in Rotterdam at 14:22, estimated delivery tomorrow 09:00 to 12:00
Validated and sent
Checked against delivery policies, verified against live tracking data, sent from your address
Yourarelyloseacustomerbecauseofhowyouship.
Youlosethembecauseofhowyoucommunicate.
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Autonomous customer operations for logistics
Connect your TMS and let your shipment queries resolve themselves from day one