Voice
Native voice across the EU
Your customer calls. answers in their language, connects to your business systems, and resolves the question on the line.
Inbound call
Hear the call. See the work behind it.
Pick up an inbound call. Listen to the conversation in your customer's own language. Watch reason, verify identity, and call your business systems as the conversation unfolds.
Incoming voice call
Mona Andersen
+45 28 ●● ●● ●●
Turn on your speaker and click the blue button to answer
Coverage
Built for the European Union.
oHallo voice operates end-to-end in 22 official EU languages, with phone numbers delivered across the EU and UK.
Native voice in
How oHallo answers
Every call. Spoken intent. Around the clock.
oHallo answers immediately, understands the spoken request, and gets on with the work.
Immediate pickup
Every call answered the moment it arrives. Customers reach the voice agent right away, regardless of how many calls land at the same time.
Spoken intent
Customers say what they need in their own words. The voice agent understands the intent and moves the conversation forward.
Around the clock
Inside hours, outside hours, weekends, public holidays. The voice agent picks up and resolves the conversation, escalating to your team or scheduling follow-up as the situation calls for.
How it works
The resolution process
Call received
Inbound call answered, caller identified via phone number and CRM lookup
Caller verified
Where the request requires it, identity confirmed via magic-link or knowledge-based verification (NIST SP 800-63 compliant)
Specialist activated
Greeter hands off to the specialist agent whose tools and knowledge match the request
Knowledge and policies checked
Tenant knowledge base and policies consulted
Business systems queried
Live data pulled from connected ERP, CRM, and other systems via MCP
Answer delivered and logged
Caller receives the resolution, full transcript and decision record logged
Cross-channel
One agent. Every channel. One memory.
The specialist agents that already handle your email, chat, and WhatsApp do not stop knowing your customer when the phone rings. They carry the full conversation history. They see the same business systems. They follow the same policies. A customer who emailed yesterday and calls today is greeted with the context of yesterday's exchange already in the conversation.
Identity verification
Verify the caller without making them recite their date of birth.
oHallo confirms caller identity through magic-link messages, knowledge-based verification, and PSTN out-of-band flows. The mechanics are deliberately quiet: a customer asking for a refund or an account change is verified through their existing channels, not by reading sensitive data aloud to anyone.
Compliance basis
Handoff
A clean handoff. With full context.
Some calls reach a point where a human needs to take over. oHallo knows when to escalate. When the call reaches your team, they see the full conversation, the customer's account, the business systems oHallo touched, and the reason for escalation. The caller is on the line. Your team picks up with everything they need already on the screen.
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Autonomous voice for your team
Connect your phone numbers and your business systems and start answering every call from day one