Chat
Instant answers on your website
A visitor asks a question on your website. connects to your business systems and answers in seconds. No queue, no waiting, no forms to fill in.
Hi, I placed an order yesterday, reference PO-7821. Has it shipped yet?
Your order PO-7821 shipped this morning. Estimated delivery is Wednesday April 2.
Great. Can I also get a copy of the invoice?
The invoice for order PO-7821 has been sent to the email address on your account.
One last thing. Do you have the HX-900 in stock? I need 20 units.
Yes, 20 units of the HX-900 are available. I have prepared a quote and sent it to your email.
How it works
The resolution process
Chat message received
Visitor opens the widget and types a question on your website
Request analysed
Intent classified and specialist agents assigned
Policies and knowledge base checked
Policies and communication guidelines verified
Business systems queried
Live data pulled from your connected ERP, CRM, and other systems
Reply composed
Response drafted in a conversational tone appropriate for chat
Validated and sent
Checked against policies, fact-checked against source data, delivered in the chat window
What changes
The metrics that change on day one
These are the numbers your support team already tracks and the difference autonomous resolution makes from the first day.
Today
First response
2-5 minutes (queue)
Instant
Concurrent conversations
3-4 per person
Unlimited
After-hours coverage
Offline form
Full resolution
Visitors who leave before reply
30-50%
Zero
Query to answer
Multiple back-and-forth
Single exchange
Chatusedtobewhereyourcustomersaskedquestions.
With,chatiswherevisitorsbecomecustomers.
Autonomous chat for your website
Add the chat widget to your website and start resolving visitor queries from day one