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Return request for order ORD-88213
Hi, I would like to return the Alpine Parka from order ORD-88213. It is too small and I would like a size L instead.
Where is my order ORD-91402
My order was supposed to arrive yesterday. Can you tell me where it is and when I can expect delivery?
Size guide for running shoes
I normally wear EU 39 but your reviews say these run small. Should I order a 40?
How it works
The resolution process
Message received
Customer requests a return and exchange for order ORD-88213
Request analysed
Intent classified as return with exchange preference
Policies and knowledge base checked
Return window and exchange eligibility verified
Business systems queried
OMS: order details and return eligibility. Inventory: size L availability
Reply composed
Exchange confirmed for size L, prepaid return label generated
Validated and sent
Checked against return policies, verified stock availability, sent from your address
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