Resolve queries on the channel your customers already use
receives WhatsApp messages, connects to your business systems, and sends validated replies directly in the conversation thread.
Hi, I placed an order last Tuesday, reference BK-4410. When will it arrive?
Your order BK-4410 shipped yesterday via DHL Express. Estimated delivery is Thursday April 3.
Can you send me the tracking number?
Done. The tracking number has been sent to your email address on file.
One more thing. Can I change the delivery address to our Hamburg warehouse?
The delivery address has been updated to your Hamburg warehouse. DHL has confirmed the change.
How it works
The resolution process
Message received
Inbound WhatsApp message received, sender matched to your CRM
Request analysed
Intent classified and specialist agents assigned
Policies and knowledge base checked
Policies and communication guidelines verified
Business systems queried
Live data pulled from your connected ERP, CRM, and other systems
Reply composed
Response drafted with attachments where relevant
Validated and sent
Checked against policies, fact-checked against source data, delivered in the WhatsApp thread
What changes
The metrics that change on day one
These are the numbers your operations team already tracks and the difference autonomous resolution makes from the first day.
Today
First response
1-4 hours
Under 60 seconds
Messages handled per day
40-60 per person
Unlimited
Response outside business hours
None or delayed
Immediate
Follow-up required
Often (incomplete info)
Resolved in conversation
Media and document handling
Manual download and forward
Automatic
Yourcustomertextsthesamefewpeopleeveryday.
With,yourbusinessisoneofthem.
Autonomous customer operations on WhatsApp
Connect your WhatsApp Business account and your business systems and start resolving queries from day one