SMS
Resolve queries on every phone
Your customer sends a text message. reads it, queries your business systems, and replies with a validated answer. No app required, no internet needed.
Hi, what is the status of my order 4812?
Your order 4812 shipped yesterday. Estimated delivery is Thursday April 3.
Can I change the delivery to our Aarhus office instead?
Done. The delivery address has been updated to your Aarhus office. The carrier has confirmed the change.
Thanks. Can you also send the invoice to our accounts team?
The invoice for order 4812 has been sent to your accounts team.
How it works
The resolution process
SMS received
Inbound text message received, sender matched to your CRM by phone number
Request analysed
Intent classified and specialist agents assigned
Policies and knowledge base checked
Policies and communication guidelines verified
Business systems queried
Live data pulled from your connected ERP, CRM, and other systems
Reply composed
Response drafted in a concise format suited to SMS
Validated and sent
Checked against policies, fact-checked against source data, delivered as a text message
What changes
The metrics that change on day one
These are the numbers your operations team already tracks and the difference autonomous resolution makes from the first day.
Today
First response
Hours or never
Under 60 seconds
Queries resolved by SMS
Rarely (redirect to email)
Fully resolved
After-hours coverage
None
Full resolution
Manual effort per message
Copy from system, type reply
Zero
Missed messages
Common
Zero
Yourcustomerhasbeentold"donotreply"foryears.
With,youfinallyanswer.
Autonomous customer operations over SMS
Connect your phone number and your business systems and start resolving queries from day one